This Privacy Policy explains how Easydavo collects, uses, stores and shares your personal information when you visit our website, browse products, place an order or contact us.

1. Information We Collect

When you interact with Easydavo, we may collect the following information:

• Personal details: Name, email address and phone number.
• Delivery information: Shipping address, city, state and PIN code.
• Order information: Products purchased, order details and purchase history.
• Payment information: Transaction references and payment status.
• Communication information: Messages and details you provide when contacting our support team.
• Technical information: IP address, browser type, device information and website activity.

2. How We Use Your Information

We use your information for purposes including:

• Processing and confirming customer orders.
• Arranging order fulfilment, packaging and delivery.
• Processing payments, cancellations and refunds.
• Sending order confirmations and shipping updates.
• Responding to customer enquiries and support requests.
• Preventing fraudulent transactions and misuse of our services.
• Improving our website, products and shopping experience.
• Meeting applicable legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. However, necessary information may be shared with trusted third-party service providers to operate our store and fulfil your orders.

Shopify: Our website operates on Shopify. Customer and order information is processed through its platform to facilitate browsing, checkout and order management.

PayU: Online payments are processed through PayU. Relevant payment information is handled by the payment provider according to its own security and privacy practices.

Suppliers and fulfilment partners: Necessary order information, including product details and shipping addresses, may be shared with relevant suppliers and fulfilment partners to process and deliver your orders.

Courier and delivery partners: Relevant customer information is shared with delivery partners to facilitate shipping, tracking and delivery.

We may also disclose information when required by applicable laws, legal proceedings or lawful requests from competent authorities.

4. Payment Security

Online payments made through our website are processed by PayU and its supported payment methods.

We do not intentionally store customers' complete debit or credit card details on our website. Payment information is handled according to the security practices of the relevant payment provider.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain shopping sessions, remember preferences, understand website activity and improve your shopping experience.

Shopify and integrated applications may also use cookies, analytics tools and other technologies depending on the services enabled on our store.

You can manage available cookie preferences through your browser settings or our website's privacy settings, where available. Disabling certain cookies may affect some website functions.

6. Data Storage and Security

We take reasonable measures to protect customer information against unauthorised access, disclosure, alteration or misuse.

Personal information is retained only for as long as reasonably necessary for order fulfilment, customer support, business operations, legal obligations and dispute resolution.

Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to request access to your personal information, correction of inaccurate details, deletion of information where applicable, or withdrawal of consent where processing is based on consent.

You can submit privacy-related requests through our Contact Us page. We may need to verify your identity before processing certain requests.

Certain information may need to be retained where required by law or necessary to resolve disputes and enforce legal rights.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These services operate under their own privacy policies and practices.

We encourage customers to review the privacy policies of third-party services before sharing personal information with them.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services or applicable requirements. Any updated version will be published on this page.

11. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please reach out through our Contact Us page.