At Easydavo, we want you to have a smooth shopping experience. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return, replacement or refund if:

• You receive a damaged or defective product.
• You receive an incorrect product.
• The product received is significantly different from its description.
• Your order is confirmed lost or undelivered.

All requests will be reviewed according to the circumstances and applicable consumer protection laws.

2. Reporting an Issue

If there's an issue with your order, please contact us within 48 hours of delivery where possible.

Please provide your order number, a brief description of the issue and clear photographs or videos where relevant. This helps us review your request.

3. Returns & Replacements

Once your request has been reviewed, we will inform you of the available resolution.

Depending on the issue, this may include a replacement, return or refund. Please wait for our instructions before sending any product back.

4. Refunds

Approved refunds will generally be processed through the original payment method wherever possible.

• Prepaid orders: Refunds will be initiated through the original payment method.
• Cash on Delivery orders: Necessary bank details may be requested to process an approved refund.

Processing and credit timelines may vary depending on the payment provider and bank.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation requests depend on the order's processing and shipping status.

Orders that have already been dispatched may not be eligible for cancellation.

6. Undelivered Orders

If your order is lost in transit, returned to origin or cannot be delivered, please contact our support team. We will review the delivery status and help arrange an appropriate resolution.

7. Contact & Assistance

For assistance with returns, refunds or order-related issues, please use our Contact Us page.